Tymebank poor communication

On the 8th Feb I had a notice of irregular usage on my account. I contacted their offices on ***. After security questions the problem was resolved that transactions were made by myself. I was informed that the account block would be removed in about an hour. on the 9th Feb I tried to log in but it was still blocked, after trying to contact their offices ( 10 min ) no reply. 10th Feb is still blocked. I called and was transferred ( put on hold for almost 20 min ) and still no answer. I am not impressed with paying R35 for sitting on a phone waiting to be attended to, if you have a call backlog use a time system or call back option. 12-Feb called and was transferred 3 times and put on hold hung up after 20 min still not resolved