Tymebank Personal Loan Amount

I app**** for a personal loan on the Tymebank app, although I qualify for R200 000, I app**** for an amount of R30 000. When the loan was processed it was approved for the maximum amount of R200 000, of which I did indicate on the slider that I needed R30 000. I then called Tymebank where I was told there is nothing they can do for the electronic application and I need to wait for the application to expire, which will be 06/05/2025 then I can apply again for the right amount. I then waited for 06/05 of which it didn't expire, checked again on 07/05, still the application had not expired. I then called Tymebank again on 07/05, they said the system still shows it needs to expire but it didn't. I was then told even if it expires I will need to wait another 7 days to re-apply and they have escalated to the technical team to sort out why it hasn't expired. I was then told the escalation has a turnaround time of 24-48 hours. Despite the issue being caused by Tymebank, it seems they insist on the high amount to make one pay a high interest rate and related costs. I requested to speak to the manager - Boitumelo Nthine, but was told she would call back, of which the call has come through.