YB
Yahya B
1 reviews | Active since Jun 2022
23 Oct 2025, 08:03
TymeBank — Password Reset Failures, Security Scare, and Weak Support
I’ve banked with TymeBank since 2021. The app and onboarding were great at first. But while travelling abroad, my account was hacked and emptied. Getting my password reset was a nightmare—support kept directing me to the app, which had no reset option.
Years later I needed to reset my password again. The website’s reset function still doesn’t work. Because of this, I can’t use instant EFT services like PayFast or Ozow.
Support has been disappointing:
Phone: routinely >10 minutes to reach an agent (wasted airtime).
Email: promised a reply within 24 hours; it took almost a week.
As of 23 October 2025, the issue remains unresolved.
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Oct 2025, 09:13Hi Yahya,
We truly apologise for the inconvenience caused to you. As per our conversation please note that the Internet Banking platform has been deactivated to provide our customers with a better, more secure banking experience. As online threats constantly evolve, we want to ensure that you have the safest and most reliable way to bank.
We truly apologise for the inconvenience caused to you. As per our conversation please note that the Internet Banking platform has been deactivated to provide our customers with a better, more secure banking experience. As online threats constantly evolve, we want to ensure that you have the safest and most reliable way to bank.
GoTyme Bank | Formerly TymeBank's reply23 Oct 2025, 09:13
Official
Hi Yahya,
We truly apologise for the inconvenience caused to you. As per our conversation please note that the Internet Banking platform has been deactivated to provide our customers with a better, more secure banking experience. As online threats constantly evolve, we want to ensure that you have the safest and most reliable way to bank.
We truly apologise for the inconvenience caused to you. As per our conversation please note that the Internet Banking platform has been deactivated to provide our customers with a better, more secure banking experience. As online threats constantly evolve, we want to ensure that you have the safest and most reliable way to bank.
YB
Yahya B's updateReviewer Update
24 Oct 2025, 13:56Its so unfortunate that a feature which is available from all major banks is been discontinued due to "security reasons".
YB
Yahya B's update24 Oct 2025, 13:56
Reviewer Update
Its so unfortunate that a feature which is available from all major banks is been discontinued due to "security reasons".
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Oct 2025, 14:59We understand your frustration and apologize for any inconvenience this may have caused.
GoTyme Bank | Formerly TymeBank's reply24 Oct 2025, 14:59
Official
We understand your frustration and apologize for any inconvenience this may have caused.