Tymebank online purchase refund problems*** Rather use another bank card***

I made an online purchase using a Tymebank debit card for R3800. When I cancelled the purchase with the merchant, they didn't hesitate to make an immediate refund. However, Tymebank refuses to release my money back into my account despite all the proof I have sent from the merchant.😡😡😡

I called the call centre and was given an email on which to send all communication. I made a follow-up call and was told my case hasn't been allocated to an agent and there was nothing that could be done. The call centre agent told me that she can't transfer my call to the card payment division and cannot do anything to help me.

I am angry 😡 about this because I was told Tymebank needs to investigate this matter and only revert in 30 days.

What kind of bank takes 30 days to release a payment for a cancelled transaction?????? Especially when the buyer and seller have already agreed to cancel the online purchase?????

I think it's unprofessional and an inconvenience on my part as I need the funds to pay for other things before 30 days. If this is a service we can expect, then I'm better off with other banks as they have returned my money without hesitation

Please bring back my money mr. Tymebank!!!!!!!!!