Tymebank NO SENSE OF URGENCY IN RESOLVING MATTERS

On the 30th of November I purchased return flight tickets on SAA and paid via my Tymebank Virtual Card.

They money was reversed two days later. I called SAA and they advised that I would need to contact Tymebank which i just did.

They asked me two security questions. 1 was my name and 2 how much airtime I purchased on the day. Which i confirmed looking at the App. The consultant then tells me i failed the security check.

How on earth can i fail when its my account and i am looking at my last purchase on the App to verify for answers.

I am told that I need to wait a day. So now i must miss my flight because of this nonsense.

This is not the first issue i have had with them.

I am extremely furious because this trip is personal and very important to us.