AT
Alex T

1 reviews | Active since Sept 2021

11 Jan 2022, 11:47

TymeBank no refund for ********** activities.

Hope everyone had had. A happy Christmas and new year. This has been hell for me. I'm still stuck in a foreign country, no accommodation, no money as my bank account was depleted from this link..

A payment has been sent to you requiring VALIDATION. Follow this link https://bre.is/JHJwKa8f to AUTHENTICATE payment to your TymeBank Acc EX***DEC21

TymeBank

Block this as soon as possible do not click it. Tyme Bank has been absolutely useless. As they haven't contacted me at all about the ********** case except for these sms's.

I expected Tyme Bank to call back as they promised about 5 times. Nothing. I haven't received a refund so now I am completely stuck no accommodation no money to purchase a plane ticket to get home.

What do they expect me to do now? Just drop your customers like that. Are we just a joke? How can a bank treat customers like this it's unfathomable. This is all I have received from tyme bank via texts.

Please can we do something about this, so I can actually sleep in accommodation and purchase a ticket please, this is extremely urgent. Thank you so much.

TymeBank: A ***** Dispute case has been created. We will update you on or before 2021/12/29 2:56 PM. Case ID GFD-36323. Help : ***.

TymeBank: Our investigation on your ***** Dispute is complete. No refund will be processed to your account. Case ID GFD-36323. Help ***

Your Limited View Referral has been received. We will update you on or before 2022/01/10 10:08 AM. Case ID LVR-18501. Help: ***<br />

Tyme: Your request has been received. We will update you on or before 13-Jan-2022. Case ID CB-45947. Help: ***

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Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Jan 2022, 09:01
Official
Hi Alex, we understand you're not happy with the response you got from us regarding your issue. You may refer this to the Banking Ombudsman on *** or email ***. The TymeBank Team  
AT
Alex T's update13 Jan 2022, 09:11
Reviewer Update
You have not even told me a reason why? I'm still waiting on the email. You know I can't see the email you've just sent me as it's protected. Also I cannot phone you. My account is still on hold. I asked for it to be active again. They said it is active. This is so useless that youre doing nothing about my situation.