TYMEBANK, NO INTEREST IN CUSTOMER SERVICE. AFFECTING CREDIT SCORES NEGATIVELY.

on the 26th July I made a online payment with my Tymebank card to Vodacom, the money successfully went off my account, it shows on my transaction history... on the 27th i noticed that Vodacom did not not the payment so i queried with them and they advised they did not receive the money... i then queried with Tymebank on the 29th and the consultant advised that there were issues with online payments on the 26th and that the money will be released back into my account by latest 7th August.

Today is the 8th, no one has made contact with me, my money is not returned to my account AND to top it off my vodacom account is suspended due to non-payment and Tymebank is not responding to my numerous requests for feedback..

They even have the audacity to send me a statement reflecting the money that went off my account....

SO NOW I ASK, IF TYMBANK IS SAYING THE MONEY WENT TO VODACOM AND VODACOM IS SAYING THEY DID NOT RECEIVE IT WHERE IS THE PROBLEM, WHY WOULD TYMEBANK STATE THEY WILL REFUND THE MONEY BUT THEN HAVE NO INTEREST IN PROVIDING FEEDBACK?????????

WHERE IS MY MONEY!!!!