MS
Michelle S
1 reviews | Active since Oct 2013
03 Jun 2023, 20:00
TymeBank no branches with bank stamp
TymeBank has no branches for stamping important docs. You must send and email and wait a week. Why can't the ladies at the kiosk have the stamp. I sent a doc email marked high importantance called next day I am told next half an hour will receive it to date and time nothing.
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Replies (2)MS
Michelle S's updateReviewer Update
05 Jun 2023, 11:58I have spoken to 3 consultants and to date and time have not received a response. First consultant says next 30mins, 2nd consultant I will escalate, 3rd consultant you have to put the account number on the subject line which is on the doc. As a digital bank you guys do not work as efficient as a non digital bank. There is no sense of urgency.
MS
Michelle S's update05 Jun 2023, 11:58
Reviewer Update
I have spoken to 3 consultants and to date and time have not received a response. First consultant says next 30mins, 2nd consultant I will escalate, 3rd consultant you have to put the account number on the subject line which is on the doc. As a digital bank you guys do not work as efficient as a non digital bank. There is no sense of urgency.
GoTyme Bank | Formerly TymeBank's replyOfficial
08 Jun 2023, 11:50This has been escalated to our team and they'll be in touch with you. Again, we're sorry for any inconvenience caused. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply08 Jun 2023, 11:50
Official
This has been escalated to our team and they'll be in touch with you. Again, we're sorry for any inconvenience caused. The TymeBank Team