KA
Kean A
1 reviews | Active since Sept 2023
11 Sept 2023, 12:45
Tymebank no assistance
Tymebank has not aided me in my over 60 days old case. After my account being put on hold I immediately called Tymebank and got the information that needed to be provided to unblock the account. I have submitted these documents 5 times in the past two months both while on call and after or before the call was made . The operators always pretend to assist but at the end of the day never call back or give me updates on the account. I have money in the account and the bank is earning interest on it while I sit and home and try and call every week. I’ve logged over 10 calls, well over 5 emails and yet still no help is provided.
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Replies (3)KA
Kean A's updateReviewer Update
12 Sept 2023, 13:13Still no contact or answer with regards to my query please contect me
KA
Kean A's update12 Sept 2023, 13:13
Reviewer Update
Still no contact or answer with regards to my query please contect me
KA
Kean A's updateReviewer Update
12 Sept 2023, 15:45If I’m honest in my complaint we can see that hasn’t helped me before my case has been escalated 5 times and still no help. Could you please have the investigator contact me or give me an update. Thank you
KA
Kean A's update12 Sept 2023, 15:45
Reviewer Update
If I’m honest in my complaint we can see that hasn’t helped me before my case has been escalated 5 times and still no help. Could you please have the investigator contact me or give me an update. Thank you
KA
Kean A's updateReviewer Update
13 Sept 2023, 13:30The case has had an investigator for two months can I please be contacted today or tomorrow. The promise of a reply doesn’t sit well with me as with so much calls you have no ever contacted me back.
KA
Kean A's update13 Sept 2023, 13:30
Reviewer Update
The case has had an investigator for two months can I please be contacted today or tomorrow. The promise of a reply doesn’t sit well with me as with so much calls you have no ever contacted me back.