Tymebank must open branches slowly that we can be assisted!!!!

Tymebank is a not a good bank at all..they froze my mother's account due to personal details update issues. We went to the Tymebank kiosk to report this and the requested an ID number from my mom, she submitted a greenbook ID which they refused to assist her with. They demanded a smart card which takes up to 6 weeks to receive a smart card...now we can't access the funds...we can't do anything!