Tymebank must have a solution to issues

I am a new client. I cancelled my 17 year FNB account for the convenience of Tyme bank. But I cannot use online banking. The system gives a login error "Combination of ID and Pin number to not match". I have sent an email to your service department, Puleng came back with a reply that I should reset my pin and then try and re-register via a link she sent me. Still this does not work. I sent another email but am now ignored on my request.