Tymebank ****med my nephew Keletso R63 000

On August 15th 2024 my Brother sent his son,my nephew Keletso R100 000.00 from his retirement funds and on September 12th 2024 the account was closed due to Tymebank suspecting *****ulent activity on Keletso and his account was blocked 🚫 that resulted in his phone Tymebank App not responsive. He came to me asking for help and I resorted to Hellopeter. Not only his money is blocked but also his salary is involved. And that caused him to open another Bank account for his salary. He sent all the documents requested by Tymebank phone operator and the last document requested was affidavits from both him and his father of which he did send but it is still not responsive. He made a call at one stage and was told the person responsible for this query was outside and she will get back to him, she is still not calling. After a numerous calls we made to the bank, nothing positive comes up. The questions I am asking is myself are, exactly why was the account not closed within seven days after the deposit was made if *****ulent activity was suspected of which it was blocked in almost a month. He managed to spend some of that money and the last balance he remembers is in the region of R63 000. And also why is the bank not communicating on exactly what to do to get the account up and running again. I sense that Tymebank has ****med him. The Case ID: PI- 708924 was given I reckoned him to visit 30 Jellicoe Avenue in Rosebank to request for the CEO, perhaps this matter will be resolved.