JL
Jason L
1 reviews | Active since Sept 2025
16 Sept 2025, 15:49
TymeBank makes account closure inaccessible for the hard of hearing.
I’ve been trying to close my TymeBank account since September 1st. I’ve sent two emails explaining that I’m hard of hearing and can’t make phone calls, but all I get back is a reply telling me to call them. Each response takes about a week or more.
I’ve made it very clear that I need support through email or WhatsApp, but they keep ignoring that. It shouldn’t be this difficult to close an account when you have a hearing disability. I just want this resolved without having to fight for basic accessibility.
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GoTyme Bank | Formerly TymeBank's replyOfficial
16 Sept 2025, 16:05Hi Jason,
We apologize for the frustration and inconvenience this has caused. We're here to help and want to ensure you receive the support you need. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We apologize for the frustration and inconvenience this has caused. We're here to help and want to ensure you receive the support you need. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply16 Sept 2025, 16:05
Official
Hi Jason,
We apologize for the frustration and inconvenience this has caused. We're here to help and want to ensure you receive the support you need. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We apologize for the frustration and inconvenience this has caused. We're here to help and want to ensure you receive the support you need. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.