Tymebank locked my account. No proper investigation made

I called the helpline when my card declined. I was told there was R500 from a suspicious source received 21 Jan 2026 from a suspicious source on @ 11H26. 34secs from a Nedbank account. Call transferred to ***** dept. Phone drops after introduction and goes to a voice prompt that ask me to rate the call. I dial again, veery furious!!!. Call centre is noisy, and the advisor was just finished laughing before picking up my call. I was sent to do an affidavit at a police station to explain the funds which I had transferred from my Nedbank. How does Tymebank lock my account without properly investigating. That's seriously amateurish and embarrassingly stupid!!!! My son also had his account locked after receiving funds I sent him on a different date. Before this, I had dozens and dozens s of transfers between my bank accounts for years involving thousands. Now this GOTYME thing suddenly GOES CRAZY!!!