Tymebank livestock money on hold and no feedback poor service

There's a case which was from 28september last month,it hasn't been solved but,they keep on promising me that they will call if ever you got an account at "tymebank" rather look for proper bank hence that they have phoned me but,unfortunately they can't call to assist me on weekends they too busy for us as consumer worst they know they're more digital when I needed them,they're no where to be found got no time assisting so,I'm drained,stressed it even bad as they frozen my account and I've sent all required documents but,it only goes to automated system whereby there's no one who does a follow up and tomorrow schools are opening don't even able to get my kids to school as I'm unemployed having my account on hold as the moola was for livestock...please help me "Peter" reference***