Tymebank its useless

Nothing was requested from me. I was the one who advised them at that time that am going to open a case at the police station and the lady who was helping me said it's okay and logged a query for me. Only when I made a follow the following month that they said they believe I made the transactions. But they will look into the matter again, because I told them It can't be me and why would I open a case if I did it.. the problem with tymebank agents they don't want to listen to us customers but they quick to answer, you even regret why you called them because the assistance you want or need they can't provide. Even when you tell them that you not happy with they way they handle your query and you wanna change Banks they give you that attitude that they don't care they will say okay... clearly my money it's not good enough for time bank.. I won't lie and not happy with tymebank. Since April this year am getting bad service I even regret telling people to use tymbank coz I know in due course they will be in my shoes... I want my matter to be sorted or this will be the last month am using tymebank after my salary I will be gone for real this time. Clearly when I say this on email or via the call centre no one takes me seriously.