Tymebank is wasting my time

Good Day, On 25/3/2022 an unauthorized amount R905.73 was dr to my acc, I logged a ***** call. A lady called me asked me to email a form back which I did. I tried to get feedback & I am still waiting. In April same company dr my acc again, I call spoke to someone in ***** dept, still waiting feedback. I changed my phone and now cant acc app or internet banking, waiting on feedback, Oh and after speaking someone, she told me I was emailed on the 29/3/2022 to close my ***** dispute. I received nothing. Still unable to get anyone to help fix my issues with my phone or ***** dispute.....