TymeBank is the absolute WORST bank to deal with.

I have money in my TymeBank account which I need to draw. I have two broken feet and I'm not mobile. I can currently only transfer R1000 per day from my TymeBank account but I need all of it. I got someone to take me to a Pinck-n-Pay store yesterday to draw cash but they didn't have the cash. I tried to get a card at the instire Kiosk but it was out of order. So we went to another PnP and the same story there, no cash and Kiosk out of order. So we went to a third store - same story. We went to a fourth PnP - same story. I tried to upgrade my account as per the instructions on the app - it only says there seems to be a problem I called TymeBank and was kept in the holding loop for 25 minutes after which I got cut off. What exactly more must I do to access my own money? This is such a frustrating bank to deal with because I keep on running into walls as far as I go in dealing with TymeBank. It's absolutely the worst bank to deal with.