TymeBank is the absolute WORST

I have money in my TymeBank account and I've got the worst time trying to draw my own money at a PnP til point. Why can't I transfer money from that account to another account or draw the cash at a PnP til point? Apparently the system says I need to make an appointment BEFORE I can draw an amount of R5000.This is my money and I did get a PIN number via the TymeBank app, only to arrive at the til point at PnP Rossouw Street / Equestria to be firstly treated like **** for wanting to draw that amount, then having to wait and wait until they run around like a bunch of rats, only to be told by the store manager that I have to make an appointment to draw such an amount - of my OWN money? This is the worst service ever and then to be told that I cannot draw my own money? Don't try to fob me off either by saying you contacted me in private when actually NO attempt was made to contact me. This has happened to me few times that TymeBank says they contacted me in private but NOTHING was done about the situation. NO phone calls or emails or NOTHING.