TymeBank is offering the worst service ever

I purchased online using uber eats on the 1st of February. The first transaction was declined and the second one was successful but both transactions were debited. I contacted uber eats and i was advised to wait for 10 business days if the payment is not returned I should contact their support. I did upon checking they confirmed that the first transaction failed. I contacted tyme bank they told me that I should contact uber eats because it was sent to them. I contacted uber they sent me back to tyme bank because they did not get the payment. I spent R80 contacting TymeBank, they do not answer when they answer you no longer have. I opted to send them an email , they claimed to call me and i never answered their call. Their call ringed only once and they ended the call they are not willing to assist. How can a failed transaction take more than a month to be returned to me