Tymebank Is Not What It Used To Be

My husband and I have been with Tymebank since September 2019, meaning recently our bank cards expired and we needed to get new ones. Please bear in mind that has never happened with them before seeing that they are so new.

We went to the Pnp inside Alberton City to seek counsel as there were no comms from Tymebank with instructions on what to do. We could not find the usual Tymebank rep and stood around for a while while the Pnp staff went looking for her.

The lady saw us pressing away and did not come to us as she saw us, she continued her conversation with one of the Pnp staff members. I approached her and asked for her help.

She was quick to rush to my husband's rescue but took a little longer when I needed the same help. My husband intervened as he had just managed to get his new card from the kiosk.

I contacted the Twitter social media Tymebank team to discuss this matter and suggest that comms be sent out to clients explaining what to do. I was received with such sarcasm by the team that I am currently bank shopping.

Customer service is so key in customer retention. I have even opted to move with all business accounts linked to me (family and those I had referred to the bank).