KN
Karabo N
1 reviews | Active since Jun 2022
21 Jun 2022, 15:33
Tymebank is nonsense
It is bad bank and very unprofessional, I have been treated very unfairly by the bank whereby they are quick to block my account for univestigated reasons and when I comp**** to their resolving method they ran me around with same excuses while I'm having difficulty accessing my account and till today they haven't resolved my issue, its been over 2 weeks now, they haven't called once not even once to check if they client is reactivated or not they don't care about their clients this bank!!!!!!? Nonsense!!!!
Helpful (0)
Replies (7)0
Replies (7)
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Jun 2022, 09:37Hi Karabo, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply22 Jun 2022, 09:37
Official
Hi Karabo, did you get a case number for the incident? The TymeBank Team
KN
Karabo N's updateReviewer Update
22 Jun 2022, 13:41 Everytime I called the same department which is ***** department they would give me another case number , as though another agent has been assigned to my case, and yes I do have a case number , but which one do I use? Because I got 3 different case numbers and its really confusing me now, im even thinking of writing to the ombudsman company which deals with bank which lack in resolving their clients issues, you guys were to call me but instead you waited that I call you , in the case of my bank being blocked and inactive you decided to remain as though you haven't lost a cleint, tymebank is really not serious, they deactivate my bank account and remain silent and communicate with you using emails in such a time whereby my account is no longer an account and they treat me as though i must call them...who can always be checking their emails left and right?...a simple call from a bank would have solved a clients grief but they only promised me multiple to call me yet I remained weeks without call....I can't deal with this bank. ...
KN
Karabo N's update22 Jun 2022, 13:41
Reviewer Update
Everytime I called the same department which is ***** department they would give me another case number , as though another agent has been assigned to my case, and yes I do have a case number , but which one do I use? Because I got 3 different case numbers and its really confusing me now, im even thinking of writing to the ombudsman company which deals with bank which lack in resolving their clients issues, you guys were to call me but instead you waited that I call you , in the case of my bank being blocked and inactive you decided to remain as though you haven't lost a cleint, tymebank is really not serious, they deactivate my bank account and remain silent and communicate with you using emails in such a time whereby my account is no longer an account and they treat me as though i must call them...who can always be checking their emails left and right?...a simple call from a bank would have solved a clients grief but they only promised me multiple to call me yet I remained weeks without call....I can't deal with this bank. ...
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Jun 2022, 14:21Please provide us with Case number, so we can follow up with the team.
GoTyme Bank | Formerly TymeBank's reply22 Jun 2022, 14:21
Official
Please provide us with Case number, so we can follow up with the team.
KN
Karabo N's updateReviewer Update
23 Jun 2022, 07:54 "CASE NUMBER : US145782" and another one is "Case number: GFD50393 " and there is also and a "CASE ID: DCI-141461"
KN
Karabo N's update23 Jun 2022, 07:54
Reviewer Update
"CASE NUMBER : US145782" and another one is "Case number: GFD50393 " and there is also and a "CASE ID: DCI-141461"
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Jun 2022, 14:18Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply23 Jun 2022, 14:18
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
KN
Karabo N's updateReviewer Update
23 Jun 2022, 18:04Okay, I'll be waiting.
KN
Karabo N's update23 Jun 2022, 18:04
Reviewer Update
Okay, I'll be waiting.
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Jun 2022, 09:40Thanks, Our team is on your matter
GoTyme Bank | Formerly TymeBank's reply24 Jun 2022, 09:40
Official
Thanks, Our team is on your matter