TymeBank is holding my money hostage.

TymeBank is holding my funds hostage. I made a Normal EFT payment through Ozow on Friday, 9 June at 19:13, the funds were supposed to reflect immediately but they did not. The 3rd party indicated they did not receive the funds and their system indicates an issue with TymeBank. On Monday, 12 June I call TymeBank and enquire about the funds, they reassured the funds will reflect with the Third Party within 24 working hours (essentially on Monday, 12 June at 19:13). The funds did not reflect. On Tuesday, 13 June I called once more and they informed me that within 48 hours (at 19:13 on 13 June) the funds will definitely reflect. Once more the funds did not reflect. Today, 14 June I call once more with frustration. They advised that the matter will be escalated by means of a query that can take until the 23rd of June to conclude. I cannot wait until 23rd June for these funds to reflect. I requested a reversal, they charge R160 and that process takes 5 days to conclude. It is ridiculous for me to wait this long for my money. If the Third Party does not have my money, Ozow doesn't have my money who then does besides TymeBank?