1 reviews | Active since Sept 2009
Tymebank is a waste of time
Only choosing 1 star because I can't choose 0 stars. I have queried a subscription that has been coming off my account which I never took out, only to be told I need to cancel this card and get a new card at a kiosk, except the closest kiosk to where I live is 2 hrs away. So, I tried to cancel the card and use the virtual card. The problem is, I had to change the cell number they communicate with me on to my husbands (previous issue with my number that was mysterious blicked) in order to continue banking. Now they are telling me they cannot change my phone number back to the original phone number over the phone, I have to do it at a kiosk. Also I will only be able to use my husbands phone as a virtual card because they communicate on that number. THIS IS A MICKEY MOUSE BANK WITH NO WAY OF RESOLVING ISSUES. NO BRANCHES, NO KIOSKS, ABSOLUTELY RIDICULOUS I will be changing banks!!
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We understand how important it is for you to have this resolved quickly and correctly; someone will reach out to you.
Kind Regards,
Gotyme Team.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We understand how important it is for you to have this resolved quickly and correctly; someone will reach out to you.
Kind Regards,
Gotyme Team.
