TymeBank is a ****

On the 3rd of January I swiped an amount of R4045 which resulted in a reversal as per the receipt from the store I was buying from. To date the money is still not in my account. I called them on the 3rd of January and I was holding for over 20 minutes until I hung up. I then called them on the 7th of January and was told that they see the money and they asked me to send the "reversal" slip via email, which I did, and was told my money would be in my account in 2 days time. I then called to follow up on the 11th of January and the lady I spoke to told me she also sees the money and that the fault I logged on the 7th was actually done on the 11th in the morning, which was "an hour ago" and was still told to expect my money 2 days after and still nothing came through. I then called on the 14th and the person I spoke to (Selina) told me to send the reversal slip as she could not see anything on the system, which I refused to do as I feel like I'm being sent from pillar to post with regards to my money. Tyme Bank please pay me my money!