Tymebank is a playground for ****mers and ****mers are in the bank itself

I have been a TymeBank customer for years and my salary is paid into that account. On 23 May 2024 my account was hacked and all my money deducted even from my goal save. Our money is not safe as even where you think its safe in their goal save its not. On calling the bank they advised that someone made a simswap and logged online using my account. Very easy for ****mers. However, all other bank accounts I have were not hacked 'online'. These ****mers only chose TymeBank? I called again as we were cut off and was asked questions where they said i failed as my answers were wrong, me the account holder. I could log into my account to see what was happening as they blocked it. They said they were investigating and will call me within 5 working days, imagine my patience as this is where my debits are done and all my money gone. I called them on 31/05 and they told me that their investigations were finalised and case dismissed sorry for me no refund. They never told me what they investigated, their findings, what happened to my account nothing, where were the transactions etc. I asked the lady to assist me to open my account and was asked me questions, and they said I failed all security questions.. I tried again and the lady who asked me to verify by sending me sms we were cut off, i called again and I failed all security questions, to my dismay as I was now infuriariated and frustrated taken with emotions I think I said things I shouldn't have, and I apologise. I was emotional, these people don't put themselves in our shoes. They then advised that i go to their head office, in Rosebank. I dont even know how a person can withdraw money from my account from an ATM without a card. I trusted this bank even when people warned me, Im so unhappy as i do not sleep its a nightmare and only to be told that they cant help!!!!!!!!!!