TYMEBANK IS A HUGE ****, IT'S PATHETIC

My business account was placed a debit hold on 21.11.2023 without any notice. I have been calling the call centre but until today with no solution. They requested me to send an affidavit and proof that the client was assisted of which I sent and there was no response on all the email I have sent. They keep telling me that they are investigating but their investigator has never called me even once, how do you conduct an investigation on one side.

I have been calling the call centre since November 2023, the service is pathetic to say the least. They lie and say someone will call and nobody calls you back. Tymebank is a huge **** of them all. I have spent more than R400 calling them. They interfere in a client and contractor agreement that they were never part of and take a side they want to take with no tangible proof.

I called Tymebank again on 08.01.2025 and spoke to Katlego from ***** department for the second time. I was following up on the call I made on the 6th and he promised me that the investigator will call me and that also never happened. Katlego was not interested in the call on both occasions or whatsoever, he never even introduced himself on the call, I had to ask who I am speaking to. He placed me on hold and came back telling me that the investigator will remove the hold on my account in 15 minutes and send the money back to the client as she reported that the work was never done. He advised me to report the client to the police now. My question is why was this never mentioned on all the previous calls and I was requested to send all these documents, only now I am told to take it up with the police. How is the investigator so sure that the client I worked for is right with all the proof I sent. Until today the debit hold is still there on my account, I am not sure how long their 15 minutes is. Tymebank preached that their are all for small business but how do they expect my business to function without a business account for two full months. This is also affecting my credit score.