Tymebank is a ****

Tymebank ate my money. I deposited 5000 on Tymebank on the 28 August 2023. I then transferred the money to a fixed deposit account on their app, which shows a zero balance now. Yesterday the 26 Sept 2023 I could not log on to their app, it kept on giving me an error message that says the app can only be linked to one device, I was shocked to see the error knowing that I only have one device that has the app. I called Tymebank this morning 27 Sept 2023 and I spoke to a lady who was very rude to me that ended up hanging up on me without helping me, she told me that she will escalate the matter but wont call me back, so how does she expect me to get feedback if she is not going to call me back? I had to call again and I spoke to the other one that tried to assist me by delinking the app and asked me to uninstall and install the app back, I did that but to no avail. I then received an sms from Tymebank saying the issue has been resolved but I am still not able to access the app and as for their internet banking its just as useless.