Tymebank is ****

Im writing this with total and real anger . Tymebank is really not serious about giving people a digital banking. I was ****** a week ago, lost everything my phone, my ID and the cash that i had withdrawn. After surviving that, I did a sim swap,trued to buy a new phone ,then tymebank decides to block My app access without even notifying me or even sending an email. I had to call them, first call took 10 minutes, to get through the security check before being transfered to the ***** department , of which i had to hold for 20 minutes , u got cut off when the airtime ran out. And no one phones back when the call gets cut. I had to s**** out again for another airtime, remember i can't use the app , I normally buy airtime using the app ,our tuckshops are so far and since i got ****** I am not comfortable walking around with cash,fine i bought the airtym ,made another call that call again it easy and quick to get to the security checks, but this tym the ***** department didn't even bother even to apologise, the whole call was reacirded 45 minutes and i was still not helped , i was told they will send me the email if which i must respond to it and then my app access will be opened , i got the email, u responded only for nothing , my life is stuck , i need to pay some people and send cash using the app and now i don't know how to contact them. Tymebank shouldn't implement security measures that you can't keep to it, 24 hours has passed and the ***** department has even bothered to respond to any of my emails. Even the last time I had a problem with my card around January , i had to write to hello Peter in order for this **** bank to be able to assist and pay attention to my case. This is not on. If you behaving like SA bank , it would be better to change to a normal bank that can help us easily going to the branch and holding quees because clearly , you can't manage the digital banking that you promised. The only think i need is no further explanation but open my app and stop first fixing the problem and come to public to make look like a **** posting a response that the issue was sorted