TymeBank incorrect money transfer to Capitec

They don't even deserve this one star rating. I bank with TymeBank I logged in to my App transfered funds into the wrong Capitec account went over to Capitec to atleast get the account holders details Capitec advised they can't help. Called TymeBank since they don't have a brunch logged a case with them they assured me they will be able to request for the clients information including they're contact number from Capitec they charged me an extra R150 for the case to be logged they sent an sms stating latest feedback will be on the 2nd of February. I called them back on the 2nd they said case is still pending later on the day an sms came through saying my case has been resolved however I haven't received any info. I called again today spoke to a VERY rude agent Lindelani she rudely told me unfortunately the Capitec account holder had refused for their information to be released to me (of course they will who would agree for their info to be released after incorrectly receiving a whole salary) mind you this is R6500 that I've lost. All I wanted was just the account holders first and last name as they advised immediate transfers can not be reversed which is understandable I was going to do the rest. I requested to speak to a manager they told me no manager is available at the moment all in all the service is extremely bad and poor it stinks because banks are supposed to be providers that we trust and believe in however all they're doing is to just misslead us I'm more than disappointed I'm in fact exploding with anger as they are useless right now will definitely be changing banks I'm extremely hurting.