Tymebank i don't trust them at all

I had called in June to ask this bank to reverse an amount that was debited on the incorrect month and that was done and I was happy this month the debit order came back as an amount that was never agreed upon. I called this bank to ask them to get me my money back and stop that debit from going through and this was done last and have being calling since to find out what is going on and only learned that the stuff have lack of information on the business processes the system has not being working the supervisor do not pic transferred complaints the stuff is rude they lie to me rather the be direct and give me information that can help me understand. Worst of all is that they seem to know what banking practice is and state because they a digital bank different rules apply to them so I have had it with them and pic n pay who don't know anything about what customer service is I would like to get what ever amount it is back and close this account even the smartshopper points are no longer on my card please give me my money back and close this account I am enought with your poor service