TYMEBANK HAS NO TIME FOR THEIR CLIENTS!!

I made an online purchase on the 5th September 2020 and the amount was debited from my Tymebank account but the 3rd party never received the funds. I queried the transaction and even attached the Tymebank confirmation that the funds went out of my account to Tymebank. By the 9/09/2020 no one from Tymebank responded so I lodged the same query and was given the same case number. On the 22/09/2020 I sent another email and call the customer care number ***and was politely informed that someone will come back to by the latest 29/09/2020. Guess what no one contacted not even an email so this morning I sent another email and yet no reply from Tymebank. I called customer care around 3pm today and was informed my case is still open and it looks like no one has work on it and apparently card operation only work from Mon - Fri and not Saturdays. Again I was informed someone will contact me latest Monday or Tuesday which I doubt will happen. If I don't get any response by Tuesday I will close this account.