TymeBank Has Failed to Assist Me in Recovering R900 Deposited Into My Blocked Account

I am extremely Disappointed with the way TymeBank has handled my situation.

My TymeBank personal account was blocked sometime last year, and to this day, I have never received a clear explanation as to why my account was blocked.

Last week, my sister mistakenly transferred R900 into this account because she was unaware that it had been blocked. As soon as I became aware of the situation, I contacted TymeBank to request assistance in recovering the money.

I have been asking TymeBank to release the R900 and transfer it into my TymeBank Business Account, which is active and fully accessible. Unfortunately, despite my repeated attempts to get assistance, I have received no satisfactory resolution.

What makes this situation even more frustrating is that I am not asking TymeBank to unblock my old personal account or give me access to it. I am simply requesting assistance in recovering R900 that was mistakenly deposited into an account that is no longer accessible to me.

It is unacceptable that a customer should have to repeatedly follow up without receiving a clear answer or a practical solution.

I would like TymeBank to urgently:

1. Investigate the R900 deposited into the blocked account. 2. Assist with releasing the funds and transferring them into my active TymeBank Business Account, subject to the necessary verification. 3. Provide me with a clear explanation of the steps required to resolve this matter.

I hope that by bringing this matter to HelloPeter, TymeBank will take my complaint seriously and finally provide the assistance I have been requesting.

I simply want access to my R900. I deserve a clear explanation and proper customer service.