TymeBank gevrek and don't care attitude on urgent matters.

I'd like to know when TymeBank is going to contact me regarding an urgent matter I've emailed to them. I received notification from TymeBank on the 3rd of July at 5am stating that someone has accessed my account and if it was not me I should contact them. Well I couldn't call them as I did not have airtime as I'm unemployed and receive a disability grant. By the evening of the 3rd I thought I could email, I did so and within minutes received acknowledgement of my matter and got a reference number too, as well as TymeBank stating they would get back to me within 1 business day, it's now the 5th of July and TymeBank has still not contacted me. I had to make a plan on the 4th to call TymeBank but I was kept on hold till my airtime ran out. I emailed them again this time quoting my reference number and reiterating how urgent my matter is but still no contact from TymeBank. I need answers and TymeBank is not at all taking my matter serious enough. TymeBank has only proven to be the most pathetic bank when it comes to safety. They not going to reimburse me when my very much needed money is gone. TymeBank needs to get their act together honestly.