TYMEBANK FROZE MY ACCOUNT

I am extremely disappointed with the way TymeBank has handled my account and the funds that were paid into it.

A debit hold was placed on my account after I received a refund payment from Stash by Liberty. Upon being requested to do so, I immediately provided TymeBank with all the necessary supporting documents and proof confirming that the funds were legitimate, expected, and lawfully due to me.

To further clarify the matter, I contacted Stash by Liberty directly. They confirmed that they did not place any restriction on the transaction, nor did they report any issue with the payment. They advised me that if there had been any problem with the transaction, TymeBank would have contacted them directly. The fact that no such communication or dispute exists confirms that the payment is valid and that there is nothing wrong with the transaction.

Despite this, TymeBank continues to keep my account under a debit hold and repeatedly tells me to wait for a processing period without providing a clear explanation as to why my funds are still being withheld. I have comp**** with every request made by the bank, yet I am being denied access to my own money.

What is most concerning is the lack of transparency and accountability. If all required documentation has been submitted, the sender has confirmed the legitimacy of the transaction, and no concerns have been raised by the originating institution, then there is no reasonable justification for continuing to hold my funds.

This situation has caused me significant financial hardship, stress, and inconvenience. I rely on these funds to meet my financial obligations, and TymeBank's failure to resolve this matter promptly is unacceptable. As a customer, I expect fair treatment, clear communication, and efficient service. Instead, I have been left waiting indefinitely with no meaningful updates or resolution.

I am therefore requesting that TymeBank urgently review my case, remove the debit hold without further delay, release my funds immediately, and provide a written explanation for why my money has been withheld despite all verification requirements having been satisfied.

TymeBank's handling of this matter has fallen far below the standard of service that customers should expect from a financial institution.

Regards, Thobani Ncengwa *** ***