TymeBank *****

I was a victim of ********** act, I received an SMS notification that R779.00 was debited from my account, I immediately contacted the bank for assistance because money can not be leaving one's account without authorization, their ***** department number rang for more than 20 minutes without being answered, I then sent an email. In response I was given a case number GFD-45534 and was told my card was temporarily blocked and they will investigate the issue. Yesterday I received an SMS that they completed investigations and without any explanation I was told I won't be refunded, I fail to understand why because first of all how does money even leave my account without me approving, isn't that money is supposed to be safe at a bank, what kind of a financial institution allows unauthorized access to it's customer's accounts. Tymebank has proven that it is not secured and it does not prioritize it's customers safety, it allows money to be deducted from one's account that easily and they do not even care