Tymebank *****

on the 6th of June 2021 (Sunday) I had used my timebank account to make a purchase, I do not use this as a daily bank account only as a emergency cash go to and savings account. after my purchase I had carried on with my day keeping in mind that I will use the bank later on as I planned to purchase again later that day. when I had attempted to use my card and had a decline I had logged into my account noticing 3 transactions that were not done by me two timecode withdrawals and one airtime purchase. I immediately checked my SMS's and my email notifications, no SMS's however I had an email at 10;16 am showing a log on via a windows 8 device which was not me but the transactions were done after my first purchase that morning.

now the reason I am turning to hellopeter is because, despite my attempts yesterday and this morning via emails, over 15 calls and even social media platforms I can not speak to an agent in the ***** department, no one answers or someone answers and hangs out without any assistance or even a word uttered!!!! this is extremely frustrating and I can now say this would never happen with any other bank account!!!!! the service is **** and no one gets back to the client!! my money is gone and no one in this organization cares!!!

hopefully I get some assistance now! which will be really sad that the only way to get help is to seek it from a different platform!!! and also how does tymebank allow transactions without an OTP or any authorization from the owners mobile or what is a timecode??? how do you access it and why is this account not secure enough!! I need answers and reimbur*****ts!!!!!