1 reviews | Active since May 2014
TymeBank fails their client!
It is just a pity that there is no option for no stars. I was a victim of ***** and because this was reported to CAPITEC and linked to my account CAPITEC sent out a notice to other banks to block my account which TymeBank quickly responded. This was resolved with CAPITEC on Thursday last week and the exact same documentation submitted was sent to TymeBank. On Tuesday TymeBank had not yet removed the Debit Hood on my account and even contacting them did not resolve the issue.
The request was that an email be sent from CAPITEC Bank to resolve this issue. My major concern is, these banking institutions do not realize the extent of inconvenience that they cause their clients and on top of this they fail dismally in informing their client of what is going on. The level of professionalism is totally lacking and it was really so so disappointing to experience this from a bank that one would expect to be in competition with the other reputable banks but not even coming close.
A simple sms or phone call to explain to their client would have been good enough! Not good service TymeBank.
What is also sad, look at the date of this response that you sent. It took 18 days to reply.
The costs incurred by myself to resolve your lack of competence is appalling. Phone calls, driving to CAPITEC, all costs and is inconvenient to me.
You people seriously need to up your game. It is now understandable why PnP is having your kiosks removed. Quite concerning!
What is also sad, look at the date of this response that you sent. It took 18 days to reply.
The costs incurred by myself to resolve your lack of competence is appalling. Phone calls, driving to CAPITEC, all costs and is inconvenient to me.
You people seriously need to up your game. It is now understandable why PnP is having your kiosks removed. Quite concerning!