Tymebank extremely poor in customer service and resolving customer challenges

Extremely poor customer service from Tymebank. Unable to deal with customer issues. Sent between the customer call centre and the email service account constantly with no resolution. Unable to obtain new debit card as previous card expired. Kiosk requires biometrics whereas my fingerprints are too faint. Even visited Dept of Home Affairs to confirm this and submitted to Tymebank. Still no resolution. Just get told on call centre line to send email because call centre cant help and only the people manning the email address of Tymebank can assist. All you get told is to go to the kiosk and select pin option but it only has biometrics option for new cards. This is absolutely ridiculous that a bank which is apparently growing fast can have this poor customer service wherein it cannot assist it clients.