Tymebank

I'm struggling to do transactions on the app and swipe my card as it always says limit exceeded or insufficient funds but there is money in my account. I called the customer service and they said the matter will be resolved in 24-48 hours but nothing has been resolved since the 4th of November. I even went to the store and the tymebank staff made a new card for but still I can't access my money. Worse part the customer service staff says I should try to swipe at pick n pay but all it does is deduct the bank charges and they say they can't see any bank charges from their side but it's reflecting on my statement