NT
NP T
1 reviews | Active since Jul 2025
28 Jul 2025, 08:30
TymeBank doesn't do their job
Their service is bad I reported ***** case whereby a money came put of my banking app instead of helping they drag their feet they did not act in time I called them everyday even when I was reporting the matter they took 41 minutes to answer their phones their service is bad they failed to block the card they only responded and say i must open case and make affidavit but still they didn't report case to the other bank immediately for the other bank to block the account I'm talking now account is still working if they failed to assist as bank thrh must compensate our safety as clients is compromised .
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jul 2025, 08:38Hi Nomvulo,
We apologise for the inconvenience caused. Please note that we have escalated your query to our relevant department.
We apologise for the inconvenience caused. Please note that we have escalated your query to our relevant department.
GoTyme Bank | Formerly TymeBank's reply28 Jul 2025, 08:38
Official
Hi Nomvulo,
We apologise for the inconvenience caused. Please note that we have escalated your query to our relevant department.
We apologise for the inconvenience caused. Please note that we have escalated your query to our relevant department.
NT
NP T's updateReviewer Update
28 Jul 2025, 14:52Thank cause an amount of R3440 was taken out of my account on the 10th of july and when I do follow up by the they just declined my case without any investigation and I was told I'm not gonna be compensated o feel that TymeBank is failing us as client several people had same situation and TymeBank didn't help them
NT
NP T's update28 Jul 2025, 14:52
Reviewer Update
Thank cause an amount of R3440 was taken out of my account on the 10th of july and when I do follow up by the they just declined my case without any investigation and I was told I'm not gonna be compensated o feel that TymeBank is failing us as client several people had same situation and TymeBank didn't help them
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jul 2025, 15:25If you remain unhappy with the resolution of your matter, you are at liberty to lodge a complaint with the National Financial Ombud Scheme (also called the “NFO”).
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.
The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017, and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: www.nfosa.co.za
NFO Contact Details
0860-800-900
Email
***
Address
NFO Johannesburg
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.
The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017, and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: www.nfosa.co.za
NFO Contact Details
0860-800-900
***
Address
NFO Johannesburg
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700
GoTyme Bank | Formerly TymeBank's reply28 Jul 2025, 15:25
Official
If you remain unhappy with the resolution of your matter, you are at liberty to lodge a complaint with the National Financial Ombud Scheme (also called the “NFO”).
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.
The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017, and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: www.nfosa.co.za
NFO Contact Details
0860-800-900
Email
***
Address
NFO Johannesburg
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.
The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017, and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: www.nfosa.co.za
NFO Contact Details
0860-800-900
***
Address
NFO Johannesburg
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700