TymeBank doesn't care to respond or Help. Rather not join.

Tried phoning, emailing and personal messaging the TymeBank account on MyBB so guess they probably only reply when someone publicly complains about them so here goes.

I’m currently on the 2nd level of the 3 levels of the account types which limits me to R50 000 which I can have in my account.

I wish to upgrade to the 3rd level.

When signing up I noticed the latest address that was displayed from the 5 random address section was from more than 10 Years ago and my current address differs and I think that’s why my profile didn’t reach 3rd level status.

What procedure would I follow in order to get this corrected? Does the Home Affairs database seed address from another government body or should address be updated at Home Affairs? Can proof of address be verified directly through Tyme Bank? Home Affairs told me they only update addresses when applying for ID or Passport which I don't need to do.

Please advise on how to correct this issue and precise procedures to follow to get this sorted as soon as possible.