Hellopeter
Share Your Experience
VP
Vincent P

1 reviews | Active since Mar 2019

13 Jun 2022, 19:35

Tymebank does not take my ***** case seriously

On 27 of Mei 2022 I connected Tymebank in regards to money I payed from my Tymebank account into a capitec account which the owner of the Capitec account was playing a ****.. I immediately contacted Tymebank and Capitec. I was notified by Capitec in a very late reply that Tymebank investigative department was who were the only ones to help me as I send the money from Tymebank.. Tymebank on the onther hand phoned me on 27 mei 2022 late the evening asking me for more information and that I had to go and do a affidavit. The affidavit was done the next morning and all e-mails were send to Tymebank.. I received a sms that my case is under investigation with my case number and that feedback will be provided in 5 days .. today its the 13 of June 2022 and after all mail's asking for feedback I've sent.. No one has yet to get back to me with any feedback on my case and all my mails to the Tymebank department has been ignored. SMS received 27 Mei :TymeBank Anti-*****: Your case is under Investigation. Feedback will be provided within 5 working days. Ref: GFD-49312. Help: ***. .. and the number when phoned is cut off and categorised as a number that does not exist.

0
Replies (7)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply14 Jun 2022, 09:08
Official
We'll look into the issue. 
VP
Vincent P's update15 Jun 2022, 10:32
Reviewer Update
15 june 2022.. still haven't received any feedback from Tymebank
VP
Vincent P's update16 Jun 2022, 20:46
Reviewer Update
16 June 22 .. still nothing!
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Jun 2022, 11:50
Official
 Hi Vincent, Apologies. We'd like to look into the issue. 
VP
Vincent P's update20 Jun 2022, 07:40
Reviewer Update
20 June 22 .. still no feedback! Would not recommend anyone to this level of bad service.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply20 Jun 2022, 12:55
Official
please note that we still looking into the issue. 
VP
Vincent P's update15 Aug 2022, 22:37
Reviewer Update
Today 15 August 22 I've received my outcome from the ombudsman. It seems like I'm never going to receive feedback from the Tymebank team themselves. My case is unfortunately closed, due to no negligence from the bank my funds are not recoverable by the banks team themselves. I'm disappointed with Tymebanks services. The fact that people can open up accounts at Capitec and use that account in ***** still amaze me.. the fact that funds sent from one bank to another and so on cant be tracked by the banks team is shocking. I made the payment in good faith that I was buying a car.. unknowingly I was ****med.. All the evidence I have is apparently not enough. I oughta thought that the Bank's team will investigate my case and pursue the **********. I dont recommend Tymebank to anyone due to their lack of interest and response.. I further more do not recommend Capitec.. as I reported my case to both banks and its clear that their response in return is simple.. they made it clear that its my problem to sort out.