Tymebank Does Not Care about their clients

I was a victim of a payment **** on the 14/07/2023. the ****mers used a Tymebank account and i paid using my capitec account. i called my bank capitec and logged the case, they advised that i need a case no and saps affidavit. I got the necessary police documents and sent it to tymebank and capitec following up with a call to tymebank on the same day which they took 54 minutes to answer, friday the 14/07/2023. tymebank has still not responded with any feedback to date, im still in contact with the ****mer who gave me another tymebank acc to make another payment of which i sent to tymebank with the new acc num of the *****ster and to date no feedback. capitec followed up with tymebank on 3 different occasions with no response.

Tymebank you have 4 days left to respond within the SLA time agreed with my bank if not i am taking this matter to the Banking Ombudsman.