TYMEBANK DOES IT AGAIN. UNRELIABLE PAYMENT PLATFORM PLUS NO SUPPORT FROM CALL NUMBER ***

DISTRESS CAUSED FROM BANK'S INABILITY TO ANSWER CALLS OR QUERIES. Inability to assist client where his profile has been Disabled as result of a Technical Problem the Bank had at Vendors when payments were made. On Saturday 29/10/2022 I wanted to make a purchases at petrol station which when the authority was declined because of some technical issue with Tymebank. I then went to Pick and Pay where the same happened. The cashiers obviously tried several times to process the payments with no success. I suspect this lead to my Profile being disabled. NOW I CANNOT GET THROUGH TO TYMEBANK TO ASSIST ME AND HAVE NO ACCESS TO MY ACCOUNT. I CANNOT PAY NOT EVEN ELECTRONICALLY. THERE IS NO AND I REPEAT NO RESPONSE ON THE *** NUMBER .USING THE EMAIL ONE FIRST GET A FEEBLE EXCUSE OF STAFF SHORTAGES BECAUSE OF COVID19. SENDING ANOTHER COUPLE OF EMAILS I EVENTUALLY RECEIVED A REQUEST NUMBER. SOMEONE DID CALL LATE IN THE AFTERNOON BUT THE LINE WAS DROPPED AND THE CALLER DID NOT DIAL AGAIN. APART FROM SPENDING MANY AIRTIME RANDS COSTING ME MONEY DUE TO ISSUES FROM THE BANK I ALSO AM EMBARRESSED DEALING WITH PEOPLE I NEED TO PAY FOR SERVICES RENDERED. ONE FEELS REALLY BEING AMBUSHED BY THE BANK HERE. ACKNOWLEDGING AND SAY SORRY FOR A TECHNICAL PROBLEM DO NOT GO FAR ENOUGH TO MAKE COMMUNICATIONS WITH CLIENTS IN DISTRESS EASIER.