LM
Lerato M

1 reviews | Active since Feb 2015

08 Nov 2022, 10:08

TYMEBANK DISSAPOITMENT

Tymebank has an option to add money on their App from any other bank (you are required to link the account by adding the bank card details etc)

Which I have done. I have linked my FNB personal account. I have used this service in the past and the money reflects IMMEDIATELY...until the 6th of November 2022.

I am so disheartened by the lack of accountability and/or proper explanations from both Banks

I added money as per the norm, but the money has since not reflected. It went out on from my FNB account on the 6th at 10:53 am.

YET it has not reflected on my Tymebank account.

I have been on the phone with both Tymebank and FNB with no one willing to actually listen nor take accountability.

I am frustrated as that is money I urgently need.

0
Replies (3)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply08 Nov 2022, 12:20
Official
Hey Lerato,  that's not cool to hear.  we have escalated the issue to our customer support team for assistance. 
LM
Lerato M's update11 Nov 2022, 10:19
Reviewer Update
REALLY!!!!!!!!!!!!!! Yet I have not heard from you.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply14 Nov 2022, 13:11
Official
Apologies, we will follow up with our team.