Tymebank dissapointment and *********** staff

Only if I checked the reviews before opening an account with them. If it is difficult to resolve a failed transaction of a mere R200 purchase of electricity, how can trust them with our salaries. I've been sent from pillar to post which clearly tells me I am dealing with *********** agents. On the 19/12/2023 I called in querying the error I received when purchasing the electricity on the 18/12/2023 the agents confirmed that the transaction failed and did the needful and sent me the case number and told they will update me by the 27/12/2023. on the 27th I received a text that they are still working on it. on 02/01/2024 I called in to follow up, was told it will be done by 5pm however nothing happened. today the 04/01/2024 I made another follow up all of a sudden it is under investigation when I ask for reason was put on hold to check with supervisor for 30 minutes which I dropped the called and dialed again requested to speak to the supervisor who was busy and can't take my call. I requested that they call me back and never got any call. Clearly our moneys are not save with tymebank.... I am beyond disappointed at the service tymebank offer.