Tymebank dishonesty and Taking people's money

I am extremely disappointed with the service received from TymeBank, and I am now forced to take this matter public after being ignored. I transferred R1.50 from my TymeBank account to a home loan account at First National Bank (FNB). Yes, I used an incorrect reference, but the account number was 100% correct. Here’s where things become unacceptable: FNB has no record of receiving the funds, even after I provided official proof of payment from TymeBank. TymeBank claims the money was successfully sent — yet cannot provide any verifiable settlement proof that FNB can trace. I logged a query and was promised feedback by Wednesday — no communication at all. No case number, no follow-up, no email. I had to chase them myself. When I finally got through, I was told it’s “too late” to reverse the funds and that nothing can be done. So let me get this straight: TymeBank says the money left my account and reached FNB. FNB says they never received anything. Where is the money? This points to either: A serious breakdown in TymeBank’s payment processes, or A failure to properly trace and account for client funds Both of which are extremely concerning for a bank handling people’s money. The lack of urgency, transparency, and accountability is alarming. At this point, it feels like customers are simply being dismissed instead of being assisted. If this is not resolved urgently, I will be escalating this matter further with the Ombudsman for Banking Services and other relevant regulatory bodies. I expect: A full trace and audit trail of the transaction Proper proof of where the funds went A clear resolution — not excuses TymeBank, take responsibility and fix this.