Tymebank ***** dept is a ***** department on it's own

Tymebank ***** dept is the worst department I have ever dealt with in my entire life. My account was hacked on the 24th July 2025, I immediately contacted them as soon as I received notification that someone was making online purchases with my card info and no OTP or authorization was done or received by me. They logged a case and said I will get a response in 5 days. 5 days went by and nothing from them. I again have to call and make a follow up and now I'm told it's 30 days. Tymebank employees especially the ***** department are as useless and unprofessional. Their communication is non existence and i think they're taking advantage of the fact that they dont have physical banks where one can go to, the other annoying part is they dont even give their ambassadors phone where customers can use when they need assistance, the customer must be the one to use their airtime to call and not just R10 airtime cause you will wait for your call to taken, be placed on hold whilst they check and be put thru to the ***** department. It's as if they don't care about their clients. Till today I am still waiting for Tymebank to get back to me.