Tymebank - ***** department *****sters

I've had a good experience with my app and internet banking up until the day a ***** incident occurred. I logged this with the Tymebank ***** dept. and the case was partly resolved. The only outstanding issue is the refund that must take place. I have been calling for over a month and the ***** dept just keeps on lying on a daily basis about the refund. Blatantly lying is what blows my mind and this is from the team in the ***** dept, to the investigating officer and the manager within the ***** dept. This has left such a bitter taste that i will actually close my personal and business accounts.

If they would actually just look at this platform alone and realise that over 3000 people are complaining about the staff and service and for a manager this should raise red flags. If the more than 3000 people on Hellopeter alone were to close their accounts, can any business really afford it these days and through silly things like lying to your customers that you render a service too.

I personally didn't expect this from a bank that you entrust with your money on a daily basis. I hope that the *****sters in the ***** dept. actually step up their game because you are going to lose many more customers. And pay attention to the different platforms where people are communicating with you as a business. It is going to cost you.